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Our values and our commitments

A privileged customer relationship - [Find out more]

The satisfaction of our customers is one essential point in our conception of the customer relationship. For this purpose, we establish a relationship of trust and transparence with our customers and we have set up a system of experience feedback so that we are in perpetual evolution with their needs.
Our customers show us their satisfaction by requesting us our collaboration in several projects.
Our satisfaction : to gain our customer’s trust !

A tried and tested ability to react - [Find out more]

A project leader and a back-up for each study.
Respect of the conditions forseen on contracts (timelines, results and cost ...)
Ability to respond more rapidly and more effectively to the requirement of our customers (availability and professionalism of our employees, promptness and accuracy in the answers to their requirements).
Altitrack : our management tool of your studies, available 7 days a week and 24 hours a day.

A practice of quality assurance - [Find out more]

Our "Quality Assurance Approach" on the whole of our organization is a security of transparency for our customers:

Implementation of « Quality Document Systems » available electronically for our employees.
Approval and audit of our procedures performed internally as well as by our customers.
Modifications of procedures and operating manuals that reflect and align with process. (Good Clinical Practice, ICH, CDISC, CFR 21 Part 11 ...)
Search for best practices aiming the quality and the respect of the timelines.

The search for the quality is also :

An expertise aligned with innovation and participation in professional associations (AFCROs, AMIPS, SFDS, DMB ...)
Recruitment of experimented and competent employees in their field of expertise, who are graduated and trained from higher education (Engineering School, Master, PhD ...)
Teams supervised by experienced project leaders.
An approach towards the future of the domain through the trainings that are mainly related to our profession.
An important professional training for the whole employees in order to be aligned with the requirements of the sector.
A guarantee of services constantly due to the loyalty of our employees (low turn-over).
Computing systems that are powerful and recognized by FDA.
Standardization of different stages of study in order to guarantee a constant quality service.

A securisation of your information - [Find out more]

By using our know-how and by transforming our values on commitments recognised by our customers, our growth is constant. We developped constantly our fields of expertise, therefore we carry out a variety of studies by bringing a personalized and quality service, which has allowed us to establish a true confidence with our customers and a certain number of partnerships.

Our job is to meet the needs of the health industrialists, by implementing solutions adapted to each.